ORDERING
We welcome orders of all sizes and there is no minimum ordering requirment. You may
order on-line, phone, via fax, or regular mail. We can not process any order until we
receive a viable method of payment. All transactions are conducted in US Currency only.
We do not accept foreign currency. Payment can be made via credit card (Mastercard,
Visa or Discover), check, or money order.
Fax and E-mail orders accepted 24 hours a day.
Phone orders accepted Monday-Friday 9:00 a.m. - 7:00 p.m. Eastern Time
Fax: Print the order formand fill in the blanks. Fax the order to 260-483-4091
Phone: For quickest service, please be prepared to give your credit card number, item
numbers, descriptions and quantities. We accept Mastercard, Visa, or Discover, or a
personal check or money order. (No C.O.D.'s)
1-260-482-4835 OR 1-800-497-3927 (orders only please)
Mail: Print the order form and fill in the blanks.
Mail the order to: Country Kitchen, 4621 Speedway Drive, Fort Wayne, IN 46825
*Orders will not be processed until payment is received. If payment is not received within
2 weeks of the order placed, order will be canceled.
Email: You also may order via E-mail. The address is mail@countrykitchensa.com.
Please be sure to include your name, address, phone number, and Master/Visa/Discover/American Express
Card number. Please be sure to include the expiration date. For emailed orders, we
would suggest to call in with your credit card number. *Orders will not be processed
until payment is received. If payment is not received within 2 weeks of the order
placed, order will be canceled.
TEACHER AND SHOP OWNER DISCOUNTS- DISCOUNT PROGRAM A
We are primarly a retail shop, however, we do offer a few products at a reduced rate
if 12 or more of the same item are ordered.Click Here for Teacher and Shop Owner Discounts.
DISCOUNT PROGRAM B
Save 10-15% with our volume discount program. We welcome orders of all sizes. However,
we feel our customers should benefit from reduced costs associated with larger orders. We
want to pass these savings on to you in the form of percentage discounts, similar to previous
years. The following schedule lists the minimum order sizes and the appropriate discounts
figured on discounted items only:
$100.00-$199.99: 10% discount
$200.00 or more: 15% discount
Example #1: A $135.00 order on discounted items would receive a 10% discount.
$135.00 x 10%=$13.50. The cost would be $121.50.
Some items in our catalog cannot be discounted and should not be used in figuring the total
to be discounted. Non-discountable items may, however, be used in determining if a discount
applies to just part of the order.
Example #2: A $125.00 order contains $75.00 worth of discountable merchandise and $50.00
worth of non-discountable items (say $50.00 in cake cardboard). A 10% discount on $75.00
will be given, making the discount amount = $7.50, because the total of the order is over
$100.00.
NON DISCOUNTED ITEMS
They are the items with the following prefixes or item numbers:
#22- cake cardboards
#24- cake boxes
#34- Kopykake and airbrush supplies
#38- Kitchenaid supplies
#76-130 Grayslake Gelatin
#76-5550 Dry Fondant - 50 lb. bag
#76-6350 Powdered Sugar - 50 lb. bag
#77-320: Hi Ratio Shortening
All Choco-Pan Icings
Quantites of 12 or More of any of the items in Discount Program A
SHIPPING CHARGES
The standard shipping fees are listed in the charts below. Standard shipping is 3-7 days
within the continental US. Expedited shipping is available. We offer 1-2 day, 2-3 day
or 3-4 day shipping. We strive to get all expedited orders out within 24 hours; however,
please allow 2 to 3 business days for orders to be processed. A phone call is REQUIRED
for expedited shipping. Please complete your order, and contact us to verify product
availablity and shipping cost. 1-800-497-3927 Monday-Friday 9-7 Eastern Time
Expedited pricing starts at $16.95 NOTE- Expedited shipping is not guaranteed between
December 12 and December 25. If you have any questions about what shipping option is
best for you, please contact us via email or phone during business hours 260-482-4835.
Tracking numbers are available. Contact us if you wish to know your tracking number.
| Continental US | |
| Order Value | |
| $0.00 - $25.00 | $7.95 |
| $25.01 - $40.00 |
$8.95 |
| $40.01 - $55.00 | $9.95 |
| $55.01 - $70.00 | $11.95 |
| $70.01 - $90.00 | $14.95 |
| $90.01 - $130.00 | $19.95 |
| $130.01 - $170.00 | $24.95 |
| $170.01 - $250.00 | $29.95 |
| $250.01 and higher | 12% of the order total |
| | |
| Alaska and Hawaii | Add $10.00 to above chart |
| | |
| US Protectorates | Please contact us for shipping Info |
| | |
| Outside the US | Please contact us for shipping info |
OUT OF STOCK ITEMS
We do strive to get all orders out as quickly as possible. However, if we are "out of stock"
on any particular item(s), the order will be held if we feel the "out of stock" item can be
obtained within 3-4 days. Please allow time for us to completely fill your order. If we find
that there are extensive delays regarding your order, we will contact you by telephone or
email. There will be times when we have tried to obtain an out of stock item and we are
simply unable to do so due to supplier difficulties. In this case, the out of stock item(s) is
canceled and will NOT be shipped at a later date. If you still wish to receive the item(s),
please re-order the items in 2-3 weeks. If a re-order is placed, shipping charges will apply
again.
WHEN YOU RECEIVE AN ORDER
Please check orders immediately and report any errors within two business working days.
If you receive a package with damaged items, please keep the original packaging as well
as the box.
RETURN POLICY1. All returns must be pre-authorized by the customer service department between the hours
of 9 a.m. to 4 p.m. Monday- Friday
2. If a return has been pre-authorized, it must be returned within 2 weeks of when the order
was originally received. All original packaging must accompany item(s) returned and
damaged
items must be reported within 2 days of receipt of delivery.
3. There will be NO refund on original shipping charges as well as return shipping charges.
4. Food products may NOT be returned. Chocolate or coating that is sent in warm weather
may melt in shipping. If it has melted into a chunk, simply remelt and use. Order chocolate
and food products in warm months at your own risk.
5. Wedding Cake Tops may not be returned
6. There may be a 20% retstock charge on items returned.