Customer Service

CONTACT US

1.260.482.4835

Country Kitchen SweetArt, 4621 Speedway Drive, Fort Wayne, IN 46825

EMAIL US:

ORDERING

We welcome orders of all sizes, and there is no minimum ordering requirement. You may order on-line, phone, via fax, or regular mail. All transactions are conducted in US Currency only. Payment can be made via credit card (MasterCard, Visa, Discover, or American Express), check, or money order, (No C.O.D.'s). Orders will not be processed until payment is received. If payment is not received within 2 weeks of the order being placed, we will assume you no longer need the order, and it will be cancelled.

Fax: Print the order form and fill in the blanks. Fax the order to 260-483-4091. Fax orders are accepted 24 hours a day.

Phone: Phone orders accepted Monday-Friday 9:00 a.m. - 4:00 p.m. Eastern Time. 1.260.482.4835. For quickest service, please be prepared to give your credit card number, item numbers, descriptions and quantities.

Mail: Print the order form and fill in the blanks. Mail the order to: Country Kitchen, 4621 Speedway Drive, Fort Wayne, IN 46825

Email: You also may order via E-mail. E-mail orders are accepted 24 hours a day. The address is mail@countrykitchensa.com. Please be sure to include your name, address, phone number, and (MasterCard/Visa/Discover/American Express) Card number with expiration date. For emailed orders, we would suggest to call in with your credit card information. Orders cannot be processed without method of payment.

WHOLESALE AND VOLUME DISCOUNTS

Click here for more information on Wholesale and Bulk Discounts.

SHIPPING

PLEASE VISIT OUR SHIPPING FAQ'S PAGE FOR MORE ABOUT SHIPPING. If you select $6.95 Flat Rate Shipping (over $60), we select the shipping provider (usually UPS, FedEx, USPS First Class or USPS Priority Mail). Flat Rate shipping is only available within the United States and excludes Alaska and Hawaii. Please allow up to 10 days for your order to arrive. Need your order sooner? You will have several options with various shipping costs during the checkout process. Shipping charges are based on actual weight, size, and location of the order to be shipped. Shipping charges will be calculated at the time of ordering over the phone or when placing an order on our website. You may contact us if you are mailing in your payment with an order and need a shipping estimate. To calculate your shipping estimate, for a mailed in order, we will need your shipping address along with the items you are ordering. Depending on your location, once an order has been shipped from our facility with UPS or FedEx, standard shipping takes 1-5 business days to receive a package within the continental US. All transit times are guaranteed with UPS and FedEx. Please know that we do not have any hidden fees or handling charges added in the shipping cost. Keep in mind that we cannot guarantee transit times if you select Flat Rate or USPS as your shipping provider.

INTERNATIONAL SHIPPING

Currently we only ship to the United States, APO addresses, Canada, Guam, US Virgin Islands, and Puerto Rico.

OUT OF STOCK ITEMS

We strive to get all orders out as quickly as possible. However, occasionally we may become out of stock. We may be able to have the items within 1-2 business days to complete your order. If the items are not available or the order is going to be delayed any further, we will make every attempt to contact you by telephone or email to discuss multiple options.

WHEN YOU RECEIVE AN ORDER

Please check orders immediately and report any errors within two business working days. If you receive a package with damaged items, please keep the original packaging as well as the box.

RETURN POLICY

1. All returns must be pre-authorized by the customer service department between the hours of 9 a.m. to 4:00 p.m. Eastern standard time, Monday- Friday.

2. If a return has been pre-authorized, it must be returned within 2 weeks of when the order was originally received. All original packaging must accompany the item(s) being returned.

3. There will be NO refund on original shipping charges as well as return shipping charges, (unless we have made an error or incorrect items were sent).

4. Food products may not be returned. Chocolate or coating that is sent in warm weather may melt in shipping. If it has melted into a chunk, simply re-melt and use. Order chocolate, food products, and heat sensitive items in warm months at your own risk. Please see below, “Warm Weather Advisory”.

5. There may be a 20% restock charge on items returned if items returned were a special order or item quantities are greater than our everyday stock level.

DAMAGED ITEMS

Contact us as soon as you detect the damage so we can take the steps to correct and resolve the issue as quickly as possible. Please keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored.

WARM WEATHER ADVISORY

Some items may not ship well during warm weather and are indicated by a “Warm Weather Advisory”. Items with this advisory are shipped at the customer's risk. Cold packs are available for an additional cost of $3.50 to help avoid receiving items damaged from heat. Please be advised that ice packs only have a significant benefit in the first 24-36 hours and only when shipping in moderate temperatures. Type in COLDPACK in the search bar to add a cold pack to your order. We can also request that our shipper obtain a signature when the package is delivered. This would help ensure that the package is not left outside in the heat. During the warmer season, we suggest shipping at-risk-items on Mondays to avoid orders being left in a hot truck over the weekend. For transit times that are more than 3 days, we would recommend upgrading to 2nd day service. We apologize for the inconvenience this may cause due to any uncontrollable weather issues.

Please feel free to contact us and let us know if there is anything else we can do for you.